Privacy Policy

1. Introduction

Hillson Residential ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you engage with our services, including our website.

2. Information We Collect

- Tenants and Potential Tenants: Name, address, contact details, financial information, employment details, references, and copies of ID documents.

- Landlords: Name, contact details, and bank details for transferring rental payments.

3. How We Use Your Data

Your data is used for the following purposes:

- Tenant Screening: We use your data to conduct checks, which includes contacting previous landlords, employers, and conducting credit checks.

- Property Management: We manage properties, which includes maintaining communication with tenants and landlords, addressing issues, and handling legal matters, including court actions if necessary.

Financial Transactions: We process payments to landlords and manage any arrears.

4. Sharing Your Data

We may share your personal data with third parties, including:

Credit Agencies: For credit checks.

Reference Check Companies: To verify employment and other details.

Legal and Court Services: If necessary for legal proceedings.

5. Data Storage and Security

Your data is stored in a secure cloud environment with access controls, such as password protection, to safeguard your personal information. We ensure that any cloud services we use comply with GDPR and other relevant security standards.

6. Data Retention and Deletion

We retain your personal data only as long as necessary for the purposes outlined above. For tenants, we may need to keep your data for a specified period after your tenancy ends to respond to reference requests from other agencies or address any outstanding legal matters. If you wish to request the deletion of your data, please contact us. We will review your request and remove your data unless we have a legal obligation to retain it.

7. Legal Basis for Processing

We process your data under the following legal bases:

- Legal Obligation: We are required by law to verify tenants' right to remain in the UK.

- Contractual Necessity: We have a contractual obligation to landlords to conduct proper tenant reference checks.

Legitimate Interests: We use your data to manage properties and ensure compliance with tenancy agreements.

8. Cookies and Tracking

We do not use cookies or other tracking technologies on our website.

9. Marketing Communications

We may send information about available properties or rooms to potential tenants. You can opt out of these communications at any time by emailing us.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact us or visit our website for further details.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email.